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SECI Model

The SECI model illustrates how knowledge is created and shared. Learn how to put it to use for best practices, and how the Japanese concept of “ba” fits in to broaden your perspective.

Johari Window Model

The Johari Window Model is a self-awareness framework that helps you better understand . . . you. Learn how its four quadrants can help you identify gaps between how you see yourself, and how others see you.

Sunk Costs

Wondering if you should continue an investment or look for something new? Sunk costs can have a powerful psychological impact on decision-making. Learn how to recognize them to ensure rational decisions.

CAGE Distance Framework

Want to expand overseas? The CAGE distance framework can help ensure you're constructing a solid global strategy in four areas: cultural, administrative, economic, and geographic. Learn how to leverage useful differences between countries, identify potential obstacles, and achieve global business success.

Groupthink

Groupthink refers to group pressure and the perception of consensus which together lead to ill-formed decisions—or even unnecessary risks. Learn to identify the warning signs of groupthink and apply countermeasures in this online course.

Deductive and Inductive Reasoning

Solving problems with the best results means using two types of thinking: deductive and inductive reasoning. In this online course, learn to form a broad premise, make observations, and form conclusions from different perspectives.

Critical Thinking: Hypothesis-Driven Thinking

Anyone can come up with a good idea. The real challenge is putting that idea into action. In this online course, explore how to form compelling, testable hypotheses and bring ideas to life in your own organization.

Critical Thinking: Structured Reasoning

Even a few simple techniques for logical decision making and persuasion can vastly improve your skills as a leader. Explore how critical thinking can help you evaluate complex business problems, reduce bias, and devise effective solutions.

Critical Thinking: Problem-Solving

Problem-solving is a central business skill, and yet it's the one many people struggle with most. This course will show you how to apply critical thinking techniques to common business examples, avoid misunderstandings, and get at the root of any problem.

How to Dream

Join globally renowned author and Columbia Business School professor Dr. Sheena Iyengar as she explains how to approach your dreams with a new perspective. Learn to reflect on what you long to accomplish and what stands in your way.

Logical Thinking

Logical thinking is at the heart of confident, persuasive decisions. This course will equip you with a five-point approach to more becoming a more logical thinker. Learn to classify ideas and distinguish fact from opinion.

Investing & Diversity: The Changing Faces of Venture Capitalists

Is the venture capital industry embracing diversity in investors? Watch global venture capitalists from around the world discuss the state of things and what needs to be done for a more inclusive future.

Servant Leadership

There's more to leadership than driving a team to profit. In fact, there's a word for looking beyond self-interest to prioritize individual growth: servant leadership. Try this course for a quick breakdown of what that is, how it works, and how it can lead to organizational success.

Organizational Behavior and Leadership

Ever wonder what makes a great leader? Whether your role requires leadership or not, understanding organizational behavior is useful for your career. This course from GLOBIS Unlimited can set you on your way.

Leadership vs. Management

Leadership and management are different skills, but today’s leaders must have both. Try out this course from GLOBIS Unlimited to understand the difference, as well as when and why each skill is necessary for motivation, communication, and value.

Strategy: Creating Value Inside Your Company

Have you ever wondered why certain companies are more successful than others? The answer is strategy: internal processes that control costs, allocate resources, and create value. This course from GLOBIS Unlimited can give you the tools you need for that strategic edge.

Strategy: Understanding the External Environment

To plan strategy on any level, you need to understand your company's external environment. In fact, your level of understanding can impact hiring, budgeting, marketing, or nearly any other part of the business world. Want to learn how to do all that? This course from GLOBIS Unlimited is the perfect first step!

Using Japanese Values to Thrive in Global Business

Japanese companies have unique cultural, communication, and operational challenges. But they also have values that have led to remarkable longevity. Check out this seminar to hear how these values help earn trust from overseas head offices and develop employees.

Turnaround Leadership: The Differences Between Japan and the West

What's the best way for leaders to communicate a shift in corporate strategy? How do you even know when it's time for such a change? This course explains how Japan might have one answer, Western companies another.

Conflict Management

Conflicts in the workplace are inevitable. But they can lead to positive outcomes if they’re managed well. Check out this online course for a two-step process that can help you manage conflict successfully.

Evernote Founder: How Tech Startups Can Break through in Japan

Can startup models from Hollywood and Silicon Valley succeed anywhere? Phil Libin, cofounder and CEO of startup incubator All Turtles, explains how AI can solve everyday problems to bring products to market.

Women Empowerment: Lessons from Cartier

How can women overcome gender inequality and reach their leadership goals? Cartier Japan CEO June Miyachi shares her secret in this special course from GLOBIS Unlimited.

Marketing: Reaching Your Target

Every company works hard to get its products into the hands of customers. Are you doing everything you can to compete? In this course, you’ll find a winning formula to turn a product idea into real sales. Follow along through the fundamentals of the marketing mix and see how companies successfully bring products to market.

Marketing Mix

Seeing good products into the hands of customers is no easy task. The marketing mix can help. It's a collection of strategies and tactics companies utilize to get customers to purchase their products or services, and is an essential part of the overall marketing process.

The Principles of Negotiation

With the proper skills and attitude, anyone can become a successful negotiator.  But first, you'll need to learn the basics to prepare for, assess, and respond to offers for the best results. GLOBIS Unlimited can help.

Negotiation: Creating Value

Want to create more shared value between yourself and your negotiation opponent? Discover how cognitive bias affects the judgment of others. Try this course from GLOBIS Unlimited to master the value of negotiation.

Finding Your Life Purpose with Ikigai

Ikigai can guide you in your quest for self-discovery. Listen to Japanese brain scientist Ken Mogi explain why and how.

Maslow’s Hierarchy of Needs

Want to leverage Maslow's Hierarchy of Needs as a leader? Try this short course to see how the theory can be applied in practical work scenarios.

Confirmation Bias

We all subconsciously collect information that reinforces our preconceptions. It's natural . . . but it does lead to a kind of flawed decision-making called confirmation bias. To become more objective and impartial, check out this course from GLOBIS Unlimited!

An Investor's Lesson to Entrepreneurs

Entrepreneurs have the power to transform societies for the better. But how do you attract investors to start or grow a business? Or to sell one? Check out this seminar for the answers to these and more, straight from a master venture capitalist!

Managerial Accounting

Managerial accounting is a powerful way to measure progress, identify problems, and meet your goals. Check out this course to learn how data-backed decisions can help you run your business.

Finance Basics: 1

For a healthy mix of quantitative planning, evaluation, and management, you need solid decision-making. And finance is the secret sauce! Get the essentials of finance in this two-part course from GLOBIS Unlimited.

Basic Accounting: Financial Analysis

Want to compare your performance vs. a competitor? Or evaluate a potential vendor? Then you'll need to conduct a financial analysis. This course will teach you how to use three financial statements and evaluate financial performance in terms of profitability, efficiency, soundness, growth, and overall strength.

Career Anchors

What drives you to be good at your job?

Career anchors are based on your values, desires, motivations, and abilities. They are the immovable parts of your professional self-image that guide you throughout your career journey.

Try this short GLOBIS Unlimited course to identify which of the eight career anchors is yours!

Digital Marketing Psychology to Transform Your Business

How does digital marketing really differ from traditional marketing? How is social media changing things really? And what's going on in Asia?

Pyramid Structure

Having the pyramid structure in your communication toolkit can not only help you approach a problem, but convince others that your solution is valid. Break away from linear thinking and test your logical thinking with this course from GLOBIS Unlimited!

Leadership with Passion through Kokorozashi

The key ingredient to success? Passion.

Finding your kokorozashi will unify your passions and skills to create positive change in society. This GLOBIS Unlimited course will help you develop the values and lifelong goals you need to become a strong, passion-driven leader.

AI First Companies – Implementation and Impact

AI is changing the way companies operate. How do you structure teams to increase efficiency?

Technovate in the Era of Industry 4.0

Is Industry 4.0 is the next step of human evolution human civilization? Dr. Jorge Calvo seems to think so. Join him to learn how the past can help you set goals for an exciting future of digital innovation.

Technovate Thinking

Business leaders of tomorrow need to harness the power of technology and innovation. That means understanding algorithms and how they drive business results. Discover opportunities to make technology work for your competitive edge.

Product Life Cycle

Every product takes a natural course through the market—there's a how, when, and why customers adopt products at different stages. Check out this course from GLOBIS Unlimited to find out how a product you use every day is part of this cycle.

Logic Tree

Logical thinking is the most valuable asset any business professional can have. That's why logic trees are such a valuable tool—they can help you identify a problem, break it down, and build it back up to a solution.

MECE Principle

Using the MECE principle can help ensure you categorize without gaps or overlaps. Check out this course from GLOBIS Unlimited for a practical demonstration of how it works!

Amazon founder Jeff Bezos didn’t invent supply chain management, but he’s certainly proven the tremendous potential of digital platforms. Starting in 1995 as an online bookstore with a mere 20 products, Amazon has since evolved to dominate a range of traditional sectors spanning retail, toys, consumer electronics, and now even online media and entertainment channels.

Amazon is constantly expanding, averaging an annual sales growth of 30%. It recently attained the almost mythical stock market capitalization of $1 trillion. Bezos, noted for his charismatic leadership, has nurtured particular areas of his company’s culture and philosophy. Here are a few highlights:

The “Day One” Philosophy

Adopt the infinite startup mindset of non-conformity and challenging the status quo—everything is possible.

Facing Competition Head On

Complaining is not a strategy. Don’t be distracted by the competition—make them irrelevant.

Delivery at Any Cost

Scale up quickly to achieve future economies of scale.

Innovation through Technology

Plant the seeds of technological innovation and watch them grow, including those without any short-term gain. This can still impact the company learning curve and lead to future disruptions (in Amazon’s case, AI, robots, and drones).

The Dream Team

Determine the right size for your team—sometimes, a small team is more efficient. Amazon developed a “two-pizza heuristics” rule: if you can’t feed the team with two pizzas, the team is too big.

Lessons in Failure

Never regret failure. Bezos himself said, “I didn’t think I’d regret trying and failing. And I suspected I would always be haunted by a decision to not try at all.”

These words have a lot to offer businesses seeking to build a competitive, modern culture. Where Amazon truly excels, however, is in its digital supply chain capability, whether you look at it from an economic, academic, or corporate point of view.

Economic Overview

Key ratios of supply chain performance metrics and technological innovation show that Amazon maintains consistently high results. How does it achieve this? By investing 12% of its revenue in technology.

Amazon takes controlled risks. It’s often the first to experiment with new digital capabilities, and that pays off. An impressive 40% of the company’s revenue is obtained through digital services. Combining various business models within a digital platform makes it possible to sustain an operating margin greater than or equal to traditional retail giants like Walmart and Target. In growing, diversifying, and managing both the physical and virtual world, Amazon is no longer simply a retail giant, but a model hybrid company for VUCA times.

Academic Overview

Stanford Professor Hau L. Lee’s famous Harvard Business Review article “The Triple-A Supply Chain” laid the foundations for three characteristics that supply chains must exhibit: agility, adaptability, and alignment.

Agility

Through the horizontal integration of real-time digital information flows and analytics, Amazon responds instantly to short-term changes in supply and demand. It can handle external disruptions smoothly and integrate both customers and suppliers within its information platform to reveal detailed intelligence on its customer behavior patterns. It builds inventory buffers in strategically located distribution centers, maintaining low-priced stock keeping units (SKUs), which is critical for customer retention. It also reduces lead time with its fast transport network, which includes updated contingency plans for immediate crisis management in unforeseen circumstances.

Adaptability

Amazon constantly adjusts its supply chain design to adapt to market and macroeconomic structural changes, modifying its strategy in terms of value chain, products, and technologies. It manages an enormous amount of real-time data to monitor the performance of all the links in its network and stays ever on the lookout for new suppliers.

Alignment

Amazon creates management incentives for continuous improvement in performance. Information for decision-making at each level is transparent and updated in real time. This not only clearly defines internal roles and KPI responsibilities, but also those of suppliers with careful segmentation of clients.

Corporate Overview

According to the Gartner Supply Chain Top 25 for 2019 and the three trends proposed by vice president advisor Stan Aronow, Amazon has achieved a Gartner Top Five Composite Score for the last nine consecutive years. This is a milestone only achieved by four other companies: Apple, P&G, McDonald’s, and Unilever. It accomplished this through three practices:

1. Scaling up digital supply chain capabilities

Amazon uses automation in its warehouses and fulfilment centers, drones, sensor-based monitoring, augmented reality, and artificial intelligence. Basically, if it’s digitally innovative, Amazon is willing to try it to accelerate its competitive advantage.

2. Focusing on customer collaboration and service

Amazon focuses on the total customer experience by understanding how its products are used, predicting future demand and anticipating issues before they occur. Alexa voice assistants capture data through constant monitoring—Amazon is almost at the point of being able to predict what consumers need before they themselves realize it.

3. Implementing visibility and traceability across the entire supply chain

Amazon operates a digital business ecosystem to be more predictive, resilient, and responsive to any supply chain disruption. Customers can track their orders and make changes right up until the moment the package is out for delivery.

A balanced approach to the digital era

In short, Amazon’s supply chain is one of the fastest and most efficient in the world. The company is committed to delivering products to customers in the shortest time possible, which pressures other retail giants throughout the world to change the way they operate. However, technology alone is not an effective driver of competitiveness.

Companies that attempt to emulate Amazon often fail because they neglect transformation of their management systems and corporate cultures. Amazon is not only part of a new digital economy—it is creating the new economy. The future is one of cyber-physical value networks and digital capabilities.

This article originally appeared in The Future Factory. It has been edited for GLOBIS Insights with permission.

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