Servant Leadership
There's more to leadership than driving a team to profit. In fact, there's a word for looking beyond self-interest to prioritize individual growth: servant leadership. Try this course for a quick breakdown of what that is, how it works, and how it can lead to organizational success.
Strategy: Creating Value Inside Your Company
Have you ever wondered why certain companies are more successful than others? The answer is strategy: internal processes that control costs, allocate resources, and create value. This course from GLOBIS Unlimited can give you the tools you need for that strategic edge.
Strategy: Understanding the External Environment
To plan strategy on any level, you need to understand your company's external environment. In fact, your level of understanding can impact hiring, budgeting, marketing, or nearly any other part of the business world. Want to learn how to do all that? This course from GLOBIS Unlimited is the perfect first step!
Using Japanese Values to Thrive in Global Business
Japanese companies have unique cultural, communication, and operational challenges. But they also have values that have led to remarkable longevity. Check out this seminar to hear how these values help earn trust from overseas head offices and develop employees.
Marketing: Reaching Your Target
Every company works hard to get its products into the hands of customers. Are you doing everything you can to compete? In this course, you’ll find a winning formula to turn a product idea into real sales. Follow along through the fundamentals of the marketing mix and see how companies successfully bring products to market.
Basic Accounting: Financial Analysis
Want to compare your performance vs. a competitor? Or evaluate a potential vendor? Then you'll need to conduct a financial analysis. This course will teach you how to use three financial statements and evaluate financial performance in terms of profitability, efficiency, soundness, growth, and overall strength.
Career Anchors
What drives you to be good at your job?
Career anchors are based on your values, desires, motivations, and abilities. They are the immovable parts of your professional self-image that guide you throughout your career journey.
Try this short GLOBIS Unlimited course to identify which of the eight career anchors is yours!
Leadership with Passion through Kokorozashi
The key ingredient to success? Passion.
Finding your kokorozashi will unify your passions and skills to create positive change in society. This GLOBIS Unlimited course will help you develop the values and lifelong goals you need to become a strong, passion-driven leader.
Are you comfortable with uncertainty in your professional life? How about in your personal life? Does one inform the other?
Investment banker, entrepreneur, and GLOBIS lecturer Dr. Paris de l’Etraz researches the connections between innovation, uncertainty, and levels of emotional intelligence (EQ) in life and work. We spoke to him about what his research shows and how his findings can help you become more socially skilled in your professional life.
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Emotional Intelligence & Entrepreneurship
Insights: A big part of your research is about being comfortable with uncertainty in your personal and professional life. Can you tell us about that correlation?
De L’Etraz: Yes. Our theory states that we can separate uncertainty in our personal life from our professional life. We break these into two scales: P for personal life and W for work life, with 1 being low uncertainty and 4 being high uncertainty.
We tend to think that people who hate uncertainty hate it all around—if you don’t like surprises at home, you avoid them at work, as well. This is why we tend to think introverted, quiet, nerdy people are bound to be engineers, for example, and spontaneous, crazy party people will be Silicon Valley entrepreneurs.
But our research shows that’s not the case. We might actually be more or less comfortable with what uncertainty offers depending on where that uncertainty comes from.
You can be a P1, for example, in your personal life. That means maybe you’re a bit introverted, you like your routine at home every evening, etc. But you, even as a P1, can be a W4 in your professional life, constantly getting out of your comfort zone and embracing uncertainty.

De L’Etraz: The higher your W, the more you seek opportunities. We’ve seen in our research that when an individual increases his or her level of comfort with uncertainty in their professional life, their emotional quotient increases, as well. And yes, you see that a lot in entrepreneurs.
We’ve also seen that you can teach people to understand and manage their comfort with uncertainty in their professional lives. How comfortable you are with uncertainty at this present moment doesn’t mean that’ll always be who you are. You can overcome habitual patterns if you decide that’s important to you.
Your placement on the P scale does not directly correlate to your ability to grow on the W scale. In fact, we surveyed over 5,000 people, and 80% of those who were comfortable with uncertainty in their professional lives—innovators, entrepreneurs, etc.—see opportunity in uncertainty. This was true even if they were P1 or P2 in their personal lives.
Insights: So if you don’t have to be off-the-charts eccentric to be a successful startup founder with emotional intelligence, what does it take to succeed entrepreneurially?
De L’Etraz: Life is a balance for many people. Look at Steve Jobs—he was a P1, W4. He hated uncertainty in his personal life, but loved it professionally. Zero EQ at home, lots of EQ at work.
What it takes is this: Entrepreneurs see opportunity in uncertainty, and this usually translates into above average EQ. After all, few things are as uncertain as human emotions.
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Emotion-Driven Innovation
Insights: What is emotion-driven innovation?
De L’Etraz: Emotion-driven innovation is about delivering unique and engaging experiences to customers. It’s been shown that customers today prefer the product experience over the actual product. It’s not enough anymore for business professionals to simply rely on the quality of a product.
In other words, people don’t care about what you say or do. They care about how you make them feel. EQ can, in situations like these, matter more than IQ.
Insights: Is this why we have the so-called “innovation dilemma” of keeping up constant innovation?
De L’Etraz: Let’s look at Apple as an example. Apple engages with customers on an emotional level and at a product level.I have a relationship with my iPhone. Of course, I expect Apple to deliver me a good product, but I don’t really care if it is technically the best. It doesn’t have to be because there’s that emotional tradeoff.
Emotion-driven innovation is difficult for companies that are used to just focusing on delivering superior products. It’s those companies that suffer the innovation dilemma. These days, overtaking the market is not necessarily about a better product. It’s about achieving better engagement with your customers.
Insights: Is that the next big thing? Understanding the emotions of customers to raise engagement?
De L’Etraz: Actually, that’s the now. The next big thing will be using customer data to predict what they want before even they know they want it. This is where Amazon is going, and it will enable companies to create even better user experiences.
How to Make Work Emotions Work for You
Insights: Is it possible to teach emotional intelligence or make people comfortable with uncertainty?
De L’Etraz: Yes, you can teach EQ. I just finished teaching this at GLOBIS University, and the overwhelming majority of students said they increased their EQ and ability to innovate after the course. Most of them were surprised at how innovative their own final projects were.
Increasing your emotional intelligence takes training and reflection. There are exercises you can do to start stepping out of your comfort zone, heightening your awareness, and overcoming personal obstacles, as well. Pay attention to your progress. That’s important.
My main advice is simple: Don’t use your personality as an excuse to not develop yourself professionally. Anyone can do it!