One of Japan’s most accomplished hospitality professionals, Akiko Katsuki is head of customer relations at the Laguna Garden Hotel in Ginowan, Okinawa. Her glamorous career and relentless spirit of adventure have brought her to key roles with industry-leading hospitality providers: the Ritz Carlton Naples, the Mandarin Oriental Hong Kong, and the Windsor Hotel Toya Hokkaido. Akiko currently spends most of her time sharing her strong vision and love for the hospitality industry with her younger colleagues in a continuous effort to enhance their commitment and passion for ultimate customer satisfaction.