The Shinkansen’s World-Class Customer Service Philosophy
...And it’s all thanks to a customer service philosophy unique to the service sector. ©GLOBIS TESSEI’s World-Class Customer Service Philosophy Service industry positions are typically classified as a “3K” jobs:...
The Impact of Great Thinkers on Modern Business Philosophies
...ideas about investing in undervalued companies and focusing on fundamentals. Business Philosophy and the Tech Industry Philosophy has influenced and inspired business leaders throughout history and helped them achieve great...
Japanese Values for Better Business in the Modern Age
...a rich source of unique business philosophy, from kaizen to omotenashi. Some Japanese values provide models for survival and success in VUCA times. Others are cautionary tales. GLOBIS, the home...
Humanistic studies in Aspen, Part 2: What did I learn?
...ignorant. I had studied Western philosophy from books but had never deeply discussed this topic. In this sense, I was able to grasp Western ideology and philosophy for the first...
The Stature of Harvard Business School, as Witnessed by an Alumni Association Director
...study of businessI decided not to use the expression “practical science.” It is the aim of HBS to utilize a completely practical approach. 2. A philosophy that emphasizes educationThere is...
How a Japanese Martial Art Revived Godiva
...France. He came across the book Zen in the Art of Archery, written by a German philosophy professor named Eugen Herrigel who studied kyudo in Japan in the 1920s. When...
Scenes from GLOBIS Graduation Ceremonies
...stand in this dimension? It is important to combine global perspectives and historical perspectives to know where find ourselves in this part of history. 3) Philosophy Philosophy means according to...
Samurai Spirit in an MBA Program
...experience “intangibles” like character, philosophy and entrepreneurial spirit are always more important than “tangibles” like skill-sets and knowledge. When I set up my business school in Japan in 1992, I...
Action 4. Expectations for Bureaucrats: Pursue National Interests with a Sense of Mission from...
...the philosophy of “why government exists and whom it serves.” A firm commitment to this philosophy will preserve the relationship of trust between the bureaucracy and the people. 2. Shifting...
5 of the Best Books on Critical Thinking and Problem-Solving
...Taiichi Ohno Taiichi Ohno built the foundation of the famous Toyota Production System (TPS). This book dives into the background, history, and philosophy of the concepts utilized in this system,...
