Hospitality

Meet the Entrepreneur Making Young People Fall Head Over Heels for Rural Japan

The decision to become an entrepreneur isn't always a life-long goal. Sometimes, it's a leap made in response to what we see happening around us.
The decision to become an entrepreneur isn't always a life-long goal. Sometimes, it's a leap made in response to what we see happening around us.

Cruising with Asuka Pride: How IBM Helped Create the Perfect Crew Culture

Many people dream of the luxury cruise experience. What's behind the delivery on that perfect vacation experience?
Many people dream of the luxury cruise experience. What's behind the delivery on that perfect vacation experience?

TESSEI: The Art of the Seven-Minute Miracle

This is the story of TESSEI, the world famous train cleaners and the art of their seven-minute miracle.
This is the story of TESSEI, the world famous train cleaners and the art of their seven-minute miracle.

Beyond Omotenashi: How to Showcase Japan to the World

When Christel Takigawa gave her famous omotenashi speech to help...
When Christel Takigawa gave her famous omotenashi speech to help...

Can Inbound Tourism Boost Japan’s Economy?

Thanks to the growing Asian middle class and favorable policy changes such...
Thanks to the growing Asian middle class and favorable policy changes such...

Disrupting the Hotel Experience with MOXY

The MOXY boutique hotel chain, run by Marriott, aims to be a game changer for the hospitality industry.
The MOXY boutique hotel chain, run by Marriott, aims to be a game changer for the hospitality industry.
Choose your niche, and then "not" to compete.

Transforming the Customer Experience at Sheraton Okinawa Sunmarina

Can corporate philosophy drive innovation in the service industry?
Can corporate philosophy drive innovation in the service industry?