Hospitality

Sustainable Business · Jul 28, 2020

Meet the Entrepreneur Making Young People Fall Head Over Heels for Rural Japan

By Misato Nagakawa

The decision to become an entrepreneur isn't always a life-long goal. Sometimes, it's a leap made in response to what we see happening around us.

The decision to become an entrepreneur isn't always a life-long goal. Sometimes, it's a leap made in response to what we see happening around us.

Innovation · Sep 20, 2019

Cruising with Asuka Pride: How IBM Helped Create the Perfect Crew Culture

By Cristian Vlad

Many people dream of the luxury cruise experience. What's behind the delivery on that perfect vacation experience?

Many people dream of the luxury cruise experience. What's behind the delivery on that perfect vacation experience?

Innovation · Jun 07, 2019

TESSEI: The Art of the Seven-Minute Miracle

By Cristian Vlad

This is the story of TESSEI, the world famous train cleaners and the art of their seven-minute miracle.

This is the story of TESSEI, the world famous train cleaners and the art of their seven-minute miracle.

G1 · Dec 12, 2018

Beyond Omotenashi: How to Showcase Japan to the World

With Martin Newman, Masi Oka, Naho Shigeta, Stefan Wagstyl

When Christel Takigawa gave her famous omotenashi speech to help...

When Christel Takigawa gave her famous omotenashi speech to help...

G1 · Nov 22, 2018

Can Inbound Tourism Boost Japan’s Economy?

Thanks to the growing Asian middle class and favorable policy changes such...

Thanks to the growing Asian middle class and favorable policy changes such...

Innovation · Sep 14, 2018

Disrupting the Hotel Experience with MOXY

The MOXY boutique hotel chain, run by Marriott, aims to be a game changer for the hospitality industry.

The MOXY boutique hotel chain, run by Marriott, aims to be a game changer for the hospitality industry.

Innovation · Dec 19, 2017

Innovation in the Kitchen at a Michelin-star Hotel in the Mountains of Hokkaido

By Cristian Vlad

Choose your niche, and then "not" to compete.

Choose your niche, and then "not" to compete.

Innovation · May 30, 2017

Transforming the Customer Experience at Sheraton Okinawa Sunmarina

By Cristian Vlad

Can corporate philosophy drive innovation in the service industry?

Can corporate philosophy drive innovation in the service industry?