Jean-Raphael Felus
Jean-Raphael Felus
General Manager, Sheraton Okinawa Sunmarina Resort

Mr. Felus has been leading change and innovation in people operations and organizational development within the hospitality industry in Japan for decades. After inspiring cross-cultural growth with world-valued hotel brands in Tokyo, he became the general manager of the Sheraton Okinawa Sunmarina Resort.

Transforming the Customer Experience at Sheraton Okinawa Sunmarina

Can corporate philosophy drive innovation in the service industry?
Can corporate philosophy drive innovation in the service industry?