19 results found

The Secret to Japanese Hospitality: Willingness to Act

...way their needs are anticipated, and the genuine hospitality of our associates. Hospitality is a mindset that we all need to be able to act on. CV: So how do...
Two people zipline in front of a beautiful ocean shoreline.

Transforming the Customer Experience at Sheraton Okinawa Sunmarina

...JRF: Hospitality knows no frontiers, and Japanese hospitality, omotenashi, is known worldwide. People in Okinawa are known to be very kind and a little more laid back than big city...

Communicating the Spirit of Okinawa

...a technique commonly used in Japanese hospitality services, and I personally take it to heart. It’s all about anticipation. Delivering on a sales promise is commonsense. Going beyond what customers...

Cruising with Asuka Pride: How IBM Helped Create the Perfect Crew Culture

...regularly from Yokohama. Roughly, 80% of our crew is made up of non-Japanese hospitality professionals who provide a unique type of hospitality service – a service which is deeply rooted...

Innovation in the Kitchen at a Michelin-star Hotel in the Mountains of Hokkaido

...for innovation in hospitality practices. To me, cooking is an art. The whole customer experience, from the very moment of booking until the return home, needs to be elevated to...

Disrupting the Hotel Experience with MOXY

The MOXY boutique hotel chain, run by Marriott, aims to be a game changer for the hospitality industry. Focused on a new generation of travelersーfun huntersーthe MOXY business model is...

The 5th G1 Summit: 5) Participant and Viewer Comments about the 5th G1 Summit

...year I feel more focused and renewed after the G1 Summit, as if we are starting a brand new year. Rie Yamada Thank you for the hospitality and for the...
A health mask overlaying American money on a table

The Fiscal Fight to Save the Economy: How Governments Are Keeping Businesses Alive

...a $20.6 billion package (13% of GDP) to shore up small businesses and hard-hit sectors such as hospitality, tourism, retail, and logistics. These measures include six-month exemptions on utility payments,...

Smart Locks, Microchips, and Brain Waves: The Future of Keys

...and Korea. Most growth will likely come from individual homeowners and the commercial segment covering the hospitality industry, government and office buildings. This shouldn’t come as a surprise, given the...

Innovation: A Matter of Mindset?

...their families. To achieve this, we use state-of-the-art technology and Japanese omotenashi hospitality. I myself work in corporate planning, where I’m in charge of financial affairs. CV:         What are the...